Etiquette

It’s important to know what religious, ethnic or personal considerations you need to take into account. And it’s also important to be respectful of the emotions of close family members.

Here are a few things expected of you:

• Offer an expression of sympathy. Sometimes we are at a loss for words when encountering something as final as death. Simply saying "I'm sorry for your loss" is usually enough. Be respectful and listen attentively when spoken to, and offer your own words of condolence.
• Find out the dress code. These days almost anything goes, but only when you know it's the right thing. In fact, sometimes the deceased has specified the dress code; “no black” is a common request. If you can't learn the wishes of the family, then dress conservatively, and avoid bright colors.
• Give a gift. It doesn't matter if it is flowers, a donation to a charity or a commitment of service to the family at a later date; as always, "it's the thought that counts." Always make sure to provide the family with a signed card, so they know what gift was given, and by whom.
• Sign the register book. Include not only your name, but your relationship to the deceased: co-worker, gym buddy, or casual acquaintance from the golf club. This helps family place who you are in future.
• Keep in touch. It's sometimes awkward for you to do so, but for most people the grieving doesn't end with a funeral.

• Don't feel that you have to stay. If you make a visit during calling hours there's no reason your stay has to be a lengthy one.
  
• Don't be afraid to laugh. Remembering their loved one fondly can mean sharing a funny story or two. Just be mindful of the time and place; if others are sharing, then you may do so too. There is simply no good reason you shouldn't talk about the deceased in a happy, positive tone.
  
• Don't feel you have to view the deceased if there is an open casket. Act according to what is comfortable to you.
  
• Don't allow your children to be a disturbance. If you feel they might be, then leave them with a sitter. But, if the deceased meant something to them, it's a good idea to invite them to share in the experience.
  
• Don't leave your cell phone on. Switch it off before entering the funeral home, or better yet, leave it in the car. All too often, we see people checking their cell phones for messages during the services.
  
• Don't neglect to step into the receiving line. Simply say how sorry you are for their loss, offer up your own name and how you knew the deceased.
  
• Don't be too hard on yourself if you make a mistake. Everyone does, and you can be sure that an apology may be all that's needed to mend and soothe.